Sales Terms

These Sales Terms (the "Sales Terms") govern the paid offers available on Grimio (the "Service"), operated by Moonstack SAS. They supplement the Terms of Service.

The Service distinguishes two kinds of offers:

• offers provided by Grimio, in particular the subscription granting access to the platform tools;
• offers provided by third-party creators (subscription to their exclusive content, one-off recipe purchases), for which Grimio acts solely as an intermediary.

Article 1 — Parties and Grimio's role

1.1 Grimio offers

For the offers it provides in its own name (in particular the tools subscription), Grimio is the seller. The sales contract is concluded directly between the customer and:

1.2 Creator offers

For offers provided by a creator (subscription to their exclusive content, one-off recipe purchases), the seller is the creator themselves, identified on their page. The sales contract is concluded between the customer and that creator.

Grimio is not a party to that contract: it acts solely as a technical intermediary. It does not collect the settlement, which takes place directly between the customer and the creator through the payment provider, and acts neither as a collection agent nor as a payment service provider. The creator remains solely responsible for their content, the conformity of their offer, its delivery, and the related complaints.

Article 2 — Offers and prices

Paid offers may take the following forms:

• a tools subscription for the platform, sold by Grimio;
• a subscription to a creator's exclusive content, sold by that creator;
• the one-off purchase of recipes or content, sold by their creator.

Prices are shown in euros, inclusive of all taxes, and clearly displayed before the order is confirmed. The applicable price is the one in force at the time of the order.

Prices may be changed at any time. Any change has no effect on orders already confirmed nor, for an ongoing subscription, on the period already paid for.

Article 3 — Order process

Subscribing to a paid offer requires the customer to:

• have an account on the Service;
• select the desired offer;
• review the details and total price before confirming;
• accept these Sales Terms and proceed with payment.

Confirming the order constitutes acceptance of these Sales Terms and forms the sales contract with the relevant seller (Grimio or the creator). A summary is sent by email.

Article 4 — Payment

Payment will be made online, by bank card, through a payment provider. That provider has not been selected yet: its identity will be communicated before paid offers open. For creator offers, the creator is the seller and receives settlement directly. Bank details are transmitted to the payment provider alone and are neither processed nor stored by Grimio.

The order is definitively recorded only after payment is confirmed. If payment is declined, the order is automatically cancelled.

Article 5 — Supply of content

Offers relate to digital content supplied online. Access is opened immediately after payment confirmation, or on the subscription start date, with no physical medium or delivery.

Article 6 — Right of withdrawal

In accordance with Article L221-18 of the French Consumer Code, the consumer generally has a period of 14 days to exercise their right of withdrawal, without having to justify their decision.

For an offer sold by a creator, this right is exercised against the creator, who is the seller. A request may be sent to hello@grimio.app; Grimio will relay it.

This prior express consent and acknowledgment of the loss of the right of withdrawal are collected at the time of the order, before payment, through a dedicated, unchecked checkbox. A confirmation is sent to the consumer on a durable medium with the order summary.

Article 7 — Subscriptions: duration and cancellation

Subscriptions are taken out for the duration indicated at the time of the order (for example monthly) and renew by tacit renewal for identical periods, unless cancelled.

The subscription may be cancelled at any time and easily, from the user's account or by contacting Grimio. Cancellation takes effect at the end of the current period: access is kept until that date, with no further charge.

Article 8 — Creator offers

A creator who provides a paid offer warrants that they hold all the rights necessary over their content and comply with applicable regulations. As the seller, they are solely responsible for the conformity of their offer, its delivery, and the handling of related complaints.

The detailed terms applicable to creators (remuneration, payouts, responsibilities, intellectual property) are set out in the Creator Terms.

Article 9 — Legal guarantees

The consumer benefits from the legal guarantees provided for by the French Consumer Code, in particular the guarantee of conformity applicable to digital content and services (Articles L224-25-1 et seq.), enforceable against the seller of the offer. To invoke them, contact hello@grimio.app.

Article 10 — Complaints and mediation

For any complaint, first contact the customer service at hello@grimio.app. For an offer sold by a creator, the complaint is forwarded to the creator concerned.

In accordance with Articles L612-1 et seq. of the French Consumer Code, consumers will be able to use a consumer mediator free of charge to reach an amicable resolution of a dispute, within one year of their written complaint to the professional.

As no paid offer is active to date, no mediator has been designated yet. The mediator retained, its contact details and its website will be stated here before paid offers open, as provided for in Article 7.0 of the Creator Terms.

Article 11 — Personal data

The processing of the user's data in connection with a purchase is described in the Privacy Policy.

Article 12 — Governing law and disputes

These Sales Terms are governed by French law. In case of dispute, an amicable solution will be sought before any legal action.